For independent shops on Tekmetric or Shopmonkey
The repair work they said no to?We win it back.
Your DVIs flag real work every day. Customers text back “I’ll think about it,” and that line item dies in the declined list. An average independent shop is sitting on $15,000 or more a month in already-diagnosed work. We chase it by text, with the customer’s own inspection photos, until it turns back into booked jobs.
Recovered this month
$14,210
23 jobs rebooked
34% reply rate
2018 Silverado 1500
Rear brake pads + rotors · Declined 24 days ago
Rebooked
$612
2015 CR-V
Timing belt + water pump · Declined 63 days ago
Rebooked
$890
2016 Camry
Front struts · Declined 41 days ago
Replied
2020 F-150
Coolant flush · Declined 12 days ago
Text sent
Product preview with example data.
The leak
Your declined list is a graveyard.
$300 to $600
walks out the door with every single declined repair.
$15K to $20K
sits recoverable in an average independent shop. Every month.
$266B
in declined service work across the industry, every year.
Sources: WardsAuto, Fullbay and Affinitiv trade data. The work is already diagnosed. The customer already said no once. Nobody in your shop has ten spare hours a week to chase it. That is the entire problem, and it is fixable.
How it works
Three moves. No new software for your writers.
01
Plug in
We connect to the Tekmetric or Shopmonkey you already run and pull every declined and deferred line item. Setup takes under a week. Your front desk changes nothing.
02
We chase every no
Smart-cadence texts, safety items first. Each one carries the customer’s own DVI photo and a plain-English reason the work matters. It reads like your shop, not a robot.
03
You watch the dollars come back
One tap and the customer rebooks. The dashboard shows every recovered job and the exact dollars it brought back.
Why it works
This is not cold outreach.
The work is already diagnosed by your techs. The customer already trusts you; they were standing in your lobby last month. All that’s missing is the follow-up nobody has time to run. Shop owners already run everything else by text:
“My clients appreciate being able to review, approve or decline jobs via text/email and see pictures of inspections and worn parts.”
“The ability to text the customer the inspection and any work that needs to be done and have them approve the work from their phones is unmatched in the industry.”
The text rail is built and customers like it. The follow-up on the no is the gap. That gap is our whole job.
We recover more than we cost, or you don’t pay.
Real questions from shop owners
You’re right to be skeptical.
Tekmetric already tracks declined jobs. Why do I need you?
It does, and that list just sits there. Working it by hand takes about ten hours a week: pulling line items, writing texts, attaching photos, timing the cadence. You don’t have those hours. We run the whole loop and you see the dollars.
Won’t texting annoy my customers?
They already get DVI texts from you and they like them. We cap the cadence, lead with safety items, use their own inspection photos, and honor every opt-out instantly. It reads like your service advisor following up, because on paper it is.
What does it cost?
A flat monthly fee sized against the dollars we recover. If we recover less than we cost, you don’t pay. We put exact numbers on it in the audit call.
How long does setup take?
Under a week. We connect to your shop management system, load your declined list, and the first texts go out. Nothing changes at your front counter.
Free declined-work audit
Find out what’s sitting in your declined list.
Fifteen minutes. We look at your declined and deferred work and put a dollar figure on what’s recoverable. If the number is small, you’ll know. It won’t be.
No contract to start. We recover more than we cost, or you don’t pay.